Frequently Asked Questions


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  • At-Home Troubleshooting (4)

    Troubleshooting at home before submitting a ticket:logosb_380x76.png


    Please advise to the instructions listed below if your internet is out or if you feel like it is not working to its fullest potential.



    If you think your internet is out, follow these steps:

    *Make sure the black power box has a light on it, and is a solid white/blue color.

    *Make sure the cable that comes from the equipment outside to inside is fully plugged into the black power box.

    *Make sure there are no power outages in your area.

    *If all of the above is in working order, then please call us so we can further advise.



    If you feel like your internet service wasn’t as good as it was the day before, apply these steps:

    *If Central Oregon experienced high winds or some of the extreme weather conditions we have sometimes, look at your dish, and if it looks any different than usual,(maybe its hanging on the side of the house) call us. During wind storms or heavy rain you may see some, or very little, fluctuation in speed.

    *Power cycle the equipment, take the plug from the black power box that goes into the AC wall outlet or power brick inside your home and unplug for ten seconds and plug back in. Please allow 2-3 minutes for equipment to boot back up. (We do not recommend you do that daily, it will damage the equipment)

    *As listed above, make sure all connections inside our secure.

    *If none of the above works, then please call so we can further advise.

    *Sadly bad weather can affect wireless internet service, and luckily Central Oregon doesn’t have extreme conditions all that often. When weather does hit like that and affect your service, please be patient with us, we sometimes have to work around the weather to keep our employees safe, we understand how important internet service is in this day and age and will get to our customers as quickly as possible.

    Thank you.




  • Billing (1)

    Sureline Broadband Secure Online Billing Portal

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